Frequently Asked Questions

What is the procedure to buy a book?

Browse, Search, Select a Book, Pay, and get it delivered to your doorsteps.

What if I want to cancel an order?

Padhega India is engineered to process and ship orders as quickly as possible, the orders cannot be canceled once placed. Books purchased through Padhega India are sold strictly on an "as-is" basis and are not subject to return or refund.

How do I cancel my order?

You can cancel your order as long as it has not been shipped yet. The "Your Orders" section in your account allows you to generate a cancellation request and request a refund.

What is the refund process?

Refunds will be processed within 25–28 working days and credited to your bank account. If you prefer an instant refund, it can be processed directly to your Padhega India Wallet, which will be completed within 24–48 hours and can be used for future purchases.

Please note that amount paid from Padhega India Wallet will be refunded to Padhega India Wallet only.

Orders that have been shipped and delivered without any defects or issues are not eligible for cancellation or refund.

Can I cancel or get a refund for an order that has been shipped and delivered without any defects or issues?

Orders that have been shipped and delivered without any defects or issues are not eligible for cancellation or refund.

How do I pay for the book?

You can pay by any online payment mode you are comfortable with or using the PI wallet.

Is my data secured?

Yes. We do not disclose our customer's details unless required by law.

For any other queries mail us at support@padhegaindia.in

How do you assure “No Piracy” and only Original Books?

We procure books directly from Publishers to assure the originality of the book.

Do you ship outside India too?

Yes! We ship in more than 100+ countries across the world with cost-effective shipping options.

How can I confirm if my order has been affirmed?

As soon as payment is done, You will receive an email from our side about Order confirmation and Shipping details. If the book is to be procured and may take a little time, our customer care executives will reach you by email and call to inform you about the same.

Do I need to have an account and login for shopping?

Yep, it is suggested that you create an account on our website. The account creation will save your primary information which may be needed for all future orders ahead. An account will help us suggest books as per your taste and buying history.

What is PI Wallet and how it is useful?

PI Wallet is your personalized kitty to save and buy books with better savings. You can create PI wallet for yourself or even gift it to your loved ones. For every recharge you do for your PI wallet we also add a predefined amount from our side. Every time you buy a book you can select option to pay from your PI Wallet. Ease to create wallet, recharge wallet and use wallet - makes whole book buying experience seamless and faster. Know More

What is #PIRecommends ?

The books we find really amazing, we add #PIRecommends to it. You can browse through amazing books in this section to know more.

Once the order is placed, how much time it will take to deliver the order?

The book will be shipped within 7-10 working days. Depending on where you are and the available delivery options.

Once I place a Pre Order for any book, When will I get the book? how much time it will take to deliver the order?

Once you have placed a Pre Order for the book, we will register your order on your end. As soon as the Book is procured we will ship the book and also inform you accordingly. Keep assured we are more excited to ship you the book!

How to check the status of the order once the order is placed?

As soon as the order is placed, till it is delivered to your doorsteps, you will get regular updates about your order on your registered WhatsApp number and email address.

What will happen to my order if my package is not delivered and gets RTO?

If due to a mistake from the shipment partner, your package is not delivered, we will make sure to ship you another book ensuring it reaches you on time. Rest assured- our prime concern is your satisfaction and the best buying experience for you.

How can I requst for a book not available?

If you don't get the book you are searching for on our website, please leave a request in the “Request a book” section and we will connect with the publisher and try to procure the book.

Membership FAQs

I am a regular customer who has purchased many books from your website and also have a PI membership. Can my old order history be added to my member account so I can earn rewards and points for those previous purchases as well?

No, once you take Padhega India membership, reading points and rewards start from that point forward. You will receive points and rewards for all purchases made after the membership, but not for previous orders.

What is the Padhega India Membership?

Padhega India Membership is a special plan for book lovers that offers numerous benefits, including free goodies, free books, rewards, and exclusive offers.

 

What do I get when I join the Padhega India Membership?
  • Welcome Bonus! Join now and receive ₹250 in your Padhega India wallet.
  • Earn Rewards! Every ₹1 spent earns you 1 Reading Point. Accumulate 5000 points for a ₹250 coupon or 10000 points for ₹1000 coupon.
  • Gifting Coupons: Get 4 free gifting coupons every month for members! Save 1200 INR a year and gift more books!
  • Member Special Discount Coupons:

    SALE5 (2.5% off): For purchases between ₹15,000 and ₹29,999.
    SALE10 (5% off): For purchases of ₹30,000 and above.

  • Priority & Free Shipping, Always! Enjoy fast, free delivery on all orders. No minimum purchase required for members; non-members pay ₹59 for orders under ₹300.
  • Birthday Treat! Celebrate with a ₹250 birthday coupon just for you.
  • Free Merchandise! Get a stylish tote bag, diary, and stickers with your membership!
  • Early Access to Sales! Be the first to know about our sales and events, ensuring you get the best deals before anyone else.
  • Monthly Book Buzz! Stay updated with insider information on new releases, exclusive offers, and curated book recommendations.
When will my Padhega India Membership be activated

PI Membership activates within 24 hours after purchasing!

How does the Reading Points system work?

For every ₹1 you spend, you earn 1 Reading Point. You can redeem:

10000 Reading Points for a ₹250 coupon.
25000 Reading Points for a ₹1000 coupon.
35000 Reading Points for a ₹2000 coupon.
50000 Reading Points for a ₹4000 coupon.
100000 Reading Points for a ₹15000 coupon.

How much does the membership cost?

The Padhega India Membership is available for just ₹999 per year.

Is shipping always free for members?

Yes, members enjoy free shipping on all orders with no minimum purchase required ( For non-members, a shipping fee of ₹59 applies to orders under ₹400 ) .

For International Members : Priority Shipping, Always! Get fast delivery on all your orders. For international shipping, only Shipping Charges apply.

How do I receive my free mercahndise?

Your free merchandise will be delivered to you after you join the membership.

How do I use my welcome bonus?

The ₹250 bonus will be credited to your Padhega India wallet and can be used on any purchase.

How do I get early access to sales?

Members receive notifications about sales and events before anyone else, allowing you to get the best deals first.

What is the Birthday Treat?

You will receive a ₹250 coupon on your birthday to celebrate with a book treat.

What is the Monthly Book Buzz?

It is a monthly newsletter featuring insider info on new releases, exclusive offers, and book recommendations.

Who is eligible to sign up for the Padhega India membership?

Membership is open to customers who reside in India.

Are there any exclusions to membership benefits?

Yes, membership benefits do not apply to bulk orders.

How can I seek clarification or assistance regarding my membership?

For any queries or concerns about membership, please contact our customer support team. We're here to assist you.

Can Padhega India membership be shared or transferred?

No, Padhega India membership is non-transferable and cannot be shared between accounts. Each membership is intended for individual use and benefits are tied to the account holder.

What happens to my reward points if I cancel my order?

Your reward points will be deducted once your order is cancelled.

Infinity Plans FAQs

Do I need to be a Padhega India Member before buying an Infinity Plan?

Yes. Infinity Plans are only for members. Membership is ₹999/year and gives you free shipping, rewards, coupons, and more.

Is an active PI Membership needed to use an Infinity Plan?

Yes. If your PI Membership expires, you’ll need to renew it to keep getting Infinity Plan benefits.

Does the money I put in an Infinity Plan expire after a year?

No. Your PI Wallet balance never expires. You can use it anytime—even after your plan ends.

Do the monthly coupons expire?

Yes. Each coupon is valid only for that month. (Example: September coupon must be used in September.)

How does cashback work?

Cashback is calculated on what you spend each month and added to your PI Wallet at the end of that month.

What kind of free books will I get?

We send you curated new-release books (based on your plan). At the start, we’ll ask for your favorite genres, and we’ll do our best to match your interests.

Can I use my PI Wallet balance to buy an Infinity Plan?

No. Infinity Plans must be bought directly. The wallet balance is only for books/products.

What’s the difference between the three plans?

🟢 Bookmark (₹5,000/yr) → Starter plan for light readers. Wallet bonus + monthly coupons.
🔵 Chapter One (₹10,000/yr) → Best for families/regular readers. Cashback + quarterly free books.
🟣 The Bibliophile (₹25,000/yr) → Premium plan. Monthly free books, cashback, VIP support.

Minimum monthly order value for coupon

There is no minimum order cap for using your monthly coupon. You can apply it on any eligible purchase.

Coupon usage on pre-orders, special offers, and sale books

Yes, your monthly coupon can be applied across all categories – including pre-orders, special offers, and sale books. However, please note that only one coupon can be used at a time, and coupons cannot be combined.

Choice of free new release book

We will always ask for your genre preferences to ensure the curated book suits your taste. Our team carefully selects titles based on preferences collected from all Bibliophile members.